Who will be on site during my roof replacement and how will we communicate?

You’ll have a clear point of contact and a steady rhythm of updates from start to finish.

Who’s on site

Project Lead/Foreman: Runs the crew, handles quality, safety, and day-to-day decisions. You’ll get their name and mobile number before work begins.
Crew Members: Licensed/insured installers assigned to your project; everyone follows our site rules (fall protection, housekeeping, language/professional conduct).
Project Manager (offsite): Monitors schedule, materials, inspections, and change orders; steps in for escalations.

Communication plan

Kickoff text/email (prior day): Crew arrival window, parking/equipment notes, and any homeowner prep (moving cars, pets, gates, alarms).
Daily morning check-in (on site or text): What we’re doing today, areas impacted, expected noise/vibration, and weather notes.
Midday update (as needed): Progress snapshot and any decisions we need from you.
End-of-day recap: What was completed, photos of key milestones/repairs, tomorrow’s plan, and any inspections scheduled.
Weekly summary (multi-day jobs): Timeline vs. plan, budget/changes, open items.

How to reach us

Foreman direct line: For anything happening right now on site.
Project Manager: For schedule changes, scope questions, or approvals.
Office line/text & email: For billing, warranty, or documentation requests.
After-hours/emergencies: Dedicated on-call number for weather or urgent issues.

Expectations & access

Standard work hours and quiet-time limits will be shared up front; tell us about HOA or city restrictions.
Share access details (gate/garage codes), special concerns (pets, irrigation, neighbors), and preferred contact method (call/text/email). We offer bilingual communication upon request.

Documentation

We keep a photo log of hidden conditions (decking, flashing, ventilation), inspection tags, and corrections. Any change orders are documented in writing for your approval before we proceed.

Bottom line: a named foreman on site, proactive daily updates, fast responses when you reach out, and clear documentation every step of the way.

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What Our Customers Are Saying

Jan C.

“Appreciated the time Joshua took with his explanation how the process works installing the roof making sure I understood completely. Honesty is very important to me. He is a valuable asset to the company. I wouldn’t hesitate to refer people to your company. Clients need to feel they are important”

Colleen T.

“Can’t say enough great things about the company and roofers! Quality work, respectful of my property, on time and cleaned up the property after finished, walked around to see if anything was missed on property, polite and helpful. Everything was explained before project was started, samples were shown and helpful in selecting colors for roof and trim and after project was completed finally billing was explained again! Everyone did their jobs as if they were doing it for a respected family member! Wonderful, highly recommend!”

Anna P.

“Brett was so great to work with and we couldn’t be happier with the quality of work! Brothers built a new front porch, resided our home and did some interior work. Would absolutely recommend the team for any of your projects!”

Warren W.

“Repaired deteriorated chimney mortar, cap, and flashing. Josh and crew were replacing the roof next door and noticed my chimney was in danger of falling part. Gave me a quote and started work as soon as their crew finished another job and the weather cooperated for a couple of days. Extremely hard working crew of two! No goofing around, just worked.”

Don M.

“I had an unusual circumstance with a historic home and a chimney crown that needed to be replaced in a very timely manor. The company went above and beyond to accommodate with a professional and quality replacement of the chimney crown. The crew that did the repair did everything and more that was required, in a short amount of time. They were polite, cleaned up after themselves and I was VERY pleased with what they did. I would and will always recommend Brothers Roofing and Construction.”

Jordan E.

“We recently had work done on our house. Replaced our roof, which was more on the ancient side, and had our siding replaced. Bill and Brett have been amazing to work with! The crew was phenomenal they arrived earlier than we had expected and had the work done in no time. Everyone did a fantastic job, we couldn’t be more pleased with how things turned out.”

Tess D.

“We needed a whole new roof. I got a few quotes and one company was pretty pushy about getting us to hire them. I then called Brothers and not only was it the lowest quote we received, the whole procedure was seamless. Brett was our rep and he explained everything clearly, answered all of our questions, kept up communication and worked with us on our financing. Brett went out to the house the day of installation to make sure everything was going smoothly. We are so glad we went Brothers. I would definitely recommend this company.”

Justin B.

“If you need a roof replaced you need to call Brothers Roofing and Construction. Wish there were 10 stars to rate Brothers Roofing. Will definitely pass the word of their great service to anyone asking about their work. All work was completed in one day. We love our new roof (and gutters).”

Larry C.

“They had replaced our roof a couple of years ago. They really stood up for us with the insurance company, and they handled every bit of it. We never had to talk to the insurance company at all. They did a wonderful job, were on time and clean up was great. We had a couple of bad storms come through recently and we were worried about storm damage. We called them and they promptly came out for an inspection.”

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